General Discussion

I’m curious to learn from the community: what strategies have you found effective when working with managers who have a more authoritative or dominant approach?How can teams maintain collaboration, stay productive, and foster a positive work environment while navigating strong personalities or high-pressure leadership styles?I’d love to hear your experiences and tips for turning these challenges into opportunities for growth for both the team and personal development.

Hi everyone,I’m looking to understand how customer service automation tools can be effectively integrated into quality engineering and testing workflows. Specifically, I’m interested in solutions that can streamline support processes, handle routine inquiries, and free up teams to focus on higher-value tasks, all without compromising service quality.Has anyone here implemented such tools in a QA or testing environment? I’d love to hear about your experiences, lessons learned, and any best practices you’ve found for balancing automation with human oversight.

Hi everyone! I’m Victoria Novoa, the social media intern at Tricentis this summer.  I’m currently researching ideas for a potential project (purely hypothetical for now) would would explore how we could work with credible AI influencers to expand our thought leadership and reach.  Who are your favorite AI or ML influencers on LinkedIn or YouTube? I’m especially looking for people who: Talk about Agentic AI, autonomous testing, or generative AI Have big, engaged followings (preferably around 80k-300k followers)  Interact actively with their audience If you have any favorites, please share names, handles, or links- your input would really help!!! Thanks so much! Victoria Novoa 

Hey Shiftsync Forum members,We're looking for Tricentis users to provide early input on upcoming product decisions for our software.By signing up for our UX research panel, you'll have the chance to:* Get a sneak peek at new features and designs.* Directly influence the user experience of our products.* Share your expertise and help us build software that truly meets your needs.Your feedback is invaluable in helping us create intuitive and powerful tools. If you're interested in participating in future UX research studies (e.g., surveys, interviews, usability tests), please sign up here: UX Research Panel Short SurveyWe appreciate your time and insights!Thanks,The Tricentis UX Team

 How we ensure that test cases returned by the chatgpt are accurate or not Test cases priority criteria must be on some grounds QA Team Focus is on efficiency currently No 1 criteria: How our QA process must be designed as catch all process.. output drive process Human dependency is at an extreme level still in our process. E.g how chatgpt returns correct solutions or all test cases. Create an ideal state of QA process. Current vs New User requirements document must be followed by test cases. 90% QA must be done at developer level Rameel must be part of every automation process QA Team must be doing edge cases, stress testing and cover the rest of the 10% process. UI/UX is ignored in this process The post launch plan is not up to the mark. We are working reactionary instead of taking pre reaction measures We need to step back to our dev process. Because the dev process will directly leads to automation testing and reducing bugs. Try to automate all the steps of QA at max Every new laun

I have a quick question and I'm curious to see how people respond. Ever since this video, more and more projects require accessibility testing. I'm curious—what tools or procedures do you use for that?I have a few on my list, and each day I come across more and more—like this one, for example. But I’d prefer to hear opinions or get a few ideas directly from people. Google or Perplexity are full of articles that just copy each other, and tools that are either super expensive or just weird.Thanks!

Hi Team,I'm unable to log in to my Tricentis Academy account. Could someone assist me with this?Thanks!

I use a lot of different sources which I plan to share, but I’d like to know where you learn about tools. Sharing sources with new learners is going to open their options for what tools to play with, which can only be a good thing. So reply with where you find tools and why you use that source.

Hi ShiftSync Community! 👋We'd love to hear from you: and QA in general? 🌟Share the names and handles of the experts, thought leaders, and inspiring voices you follow. What makes their insights special to you? Whether they are bloggers, YouTubers, LinkedIn Influencers, or podcast hosts, we’re excited to know! 🧠If they are cool enough, you might see them soon on ShiftSync! 🚀So, let us know your favorites and discuss it in the comments down below!

Hey folks! I'm really excited to see you in today's ShiftSync webinar 'From Discovery to Automation - a deep dive into BDD'.I would love to hear your take on the following question (well, it's more like two questions in one...) :"According to you, what is the most valuable tool or practice in Behaviour-Driven Development and what makes it so important?”

AI is here and that is a clear fact.We are bombarded daily with content that is either fully or in parts generated by AI.But how good are we are spotting the “fake” content? I did a post a while ago asking how to spot text and was kind of impressed by the responses.Now… can you spot the image?  Give it a try

Looking for some courses on security testing. Do you have any in mind that you can recommend?  ⁉ Would be interested in Web Security to start with and it can be free or paid.

As QA professionals, we rely on a variety of tools to make our testing more efficient, effective, and organized. But there's always that one tool we turn to in almost every situation—the one that makes our job easier or ensures we deliver the highest quality product.Whether it's an automation framework, a bug-tracking system, or a handy utility for test data management, what’s the one tool you absolutely can’t live without? Why is it so essential in your workflow? Share your go-to tool and how it’s helped you achieve better testing results.

Every QA professional has faced a bug that stands out—a tricky issue that required extra effort, creativity, or collaboration to resolve. Whether it was an elusive edge case, a critical blocker, or a system behavior that just didn’t add up, these experiences often teach us valuable lessons.Share the story behind the toughest bug you've encountered! What made it so challenging? How did you eventually figure it out, and what approach or tool helped you resolve it? This is a great opportunity to learn from each other’s experiences and uncover creative problem-solving techniques in QA.

Hi everyone! 👋What do you think about being called a 'Software Developer in Testing' (SDIT)? Does that title describe your job accurately, or would you prefer something else? 

I’m pushing myself to make more of an effort to keep up with the latest news and best practices related to software testing. Where do y’all go to get your news? (I already do Twitter lol and please don’t say Apple News- NO!)

I'm facing a unique challenge with automated testing of dynamic data in my test suite.We have a system where certain values, like user IDs, timestamps, or API response payloads, change with every execution. These values are unpredictable and can’t be hardcoded in our test scripts. I’ve tried using data-driven testing to handle these values, but the dynamic nature of the data is causing our tests to either fail or pass inconsistently.Here are the key challenges I’m dealing with:Handling unpredictable values (like timestamps) in assertions. Maintaining consistency across multiple test runs when the expected data is generated dynamically at runtime. Comparing API responses that contain dynamically generated values without false positives or negatives.Has anyone dealt with similar issues in their testing framework? What strategies or tools would you recommend to manage dynamic data and ensure stable test results?

Hi ShiftSync Community,I have one question related to the webinar for you:Name 3 AI features that software testers can already use today.One of you has the chance to win some nice swag provided by ShiftSync.  Best,Daniel

Hi I have taken up AS1 Assessment 3-time buts not cleared  it is saying that need to wait for 2  to 3 months can you please help me that I am want to take up the test now to Enable to take up the test to whom i have to contact 

Hi Team,I am unable to access the product forum getting access error. Kindly help me to resolve the same Thanks,Harish N

I was just wondering, how do you prepare for a CFP at a conference? Based on the size of a conference I am usually putting together 2 to 4 proposals, but sometimes I am uncertain on how to phrase an elevator pitch. Any tips, you could share? 🙂

Suddenly getting this error, any idea what has happened× Failed to initiate Chrome DriverError: Command failed: npm i chromedriver --detect_chromedriver_version  --no-save --no-prune --prefer-offline --no-audit --progress=falsenpm ERR! Invalid comparator: npm:isolated-vm@4.7.2 If i run the commandnpm i chromedriver --detect_chromedriver_version  --no-save --no-prune --prefer-offline --no-audit --progress=falsein CMD it is OK.

What is the recommended ratio of developers to testers in a software development team?A) 1:1 B) 3:1 C) 5:1 D) 7:1 E) A LOT :1

I work in an organisation where some domains we think are doing OK. They are CD, YBIYRI, product teams delivering to production in some instances multiple times a day.In other domains they have not really even started on that journey. They are projects not products and follow a more siloed, phased, document heavy way of working.We have a mandate to help these other domains on their journey to CD.We do however want to be sure we are safe to scale. We traditionally have only used trailing metrics (e.g. DORA) which tell us how we DID. We have a gut feel that as we scale we may need metrics that are more leading (e.g. measuring engineering signals like code complexity or, dare I say it, code coverage) which tell us how we ARE DOING.We think we are aware of the usual gotchas in measurement and so our measurement principles include things like: don't measure individuals but teams, don't set arbitrary targets, don't use metrics to judge across teams but to help each team have better evidence-