Unanswered questions

I’m currently experiencing several login-related problems and would like to know if others in the community are seeing anything similar.I had to reset the password for both the Support Hub and ShiftSync accounts. The password reset for ShiftSync was problematic and took several days to complete (see Support Ticket CS0498043). I am currently unable to log in to ShiftSync on a second device. I’m a bit concerned about what will happen if I get logged out of the one device that still works. There seems to be no way for a user to check or change the email address registered for a ShiftSync account (related discussion: Is there a problem with the login?). I’m also hitting an endless redirect loop between success.tricentis.com and support-hub.tricentis.com. Login to the Academy shows an endless loading wheel. Has anyone else run into similar issues recently?Thanks Martin

Hi community,I am using the Standard Module Check Webpage Accessibility (RunHtmlAccessibilityAnalysis) to scan multiple pages.When exporting the accessibility report JSON file, the summary block shows total numbers for Passed and Failed. However, under the screens list, only violations are listed for each page. The detailed rules that Passed or were Inapplicable are missing.For our audit evaluation, we need visibility into which specific Axe-Core rules passed on each page to determine our manual testing delta. Is there a way to force Tosca to include detailed passes and inapplicable rule arrays inside each screen object? If this is by design, what is the best practice in Tosca to retrieve the complete Axe-Core result object? Thanks in advance!

Which aproach do you prefer? * Anthropic to watermark all AI text (presumably to stop slop)* Google lets you turn off the visible watermark on AI-made images, videos, and music in Gemini and Flow. The funny thing is the end result is the same in both cases.Just because we either see or do not see the watermark is it still going to be there ( Invisible SynthID and C2PA provenance still stay behind for verification) So..can you see me? 

I'm a non-corporate user with a Tosca trial-license issue and I can't find a way to reach support.Background: I finished AS1 and AS2 and started the TDS1 course a few months ago, but when I wanted to continue today Tosca Commander could no longer load a valid license from the cloud license server.Attempt 1: I checked under https://support-hub.tricentis.com/open?id=training_license_request and it shows two training license requests with state ‘Deployed’ with the latest updated on "2026-05-14” and the [Request Cloud Training License]  button is greyed out with the tooltip “User already requested too many training license requests”. (There is no delete button or any other option either.)Attempt 2: So I sent an email. Got an email back saying "we have discontinued the option to open Academy cases (former: incidents) via e-mail. Please log into the Tricentis Support Hub and connect with the Virtual Agent to find a solution” Fine.Attempt 3: I go to the support hub, find the virtual agent and

The certifications were completed using my former employer's email address: I have left the organization and no longer have access to that email account. Unfortunately, I did not download my AS1 and AS2 certificates before leaving.I tried to contact Tricentis Support, but the Support Hub registration requires an organization/company email, which I no longer have.Could you please advise me on how I can recover my existing AS1 and AS2 certification records and obtain copies of the certificates? I would also be happy to provide my current personal email address and any information needed to verify my identity and certification history.

I am using a Shift Sync account with my organisation's email address, and I am leaving this organisation now. How should I change my Email address for my Shift Sync account?

I asked AI to generate a regression suite.It understood the assignment.Maybe a little too well.It generated:✅ 427 login tests✅ 189 password reset tests✅ 96 variations of "user clicks the button"And...One payment test.Apparently, losing millions is less important than making sure the Login button works on a Tuesday.😂This is the part of AI-generated testing that doesn't get enough attention.AI is fantastic at generating tests.It doesn't automatically understand risk.It doesn't know: which feature makes your company money which workflow customers use the most which bug will wake up your CTO at 2 AM which release would make LinkedIn explode with angry posts That's still our job.The future of Quality Engineering isn't spending all day writing test scripts.It's reviewing, prioritizing, and teaching AI what actually matters.I'll happily let AI generate 1,000 tests.But before I merge them, I'm asking one question:"Which of these would I be sad to delete?"If the answer is "almost none"..

Everyone is excited that AI can write tests.Far fewer teams are asking a more important question:Who is testing the prompts?In traditional software, business logic lives in code.In AI applications, part of the business logic lives in prompts.That means a prompt change can introduce a bug just as easily as a code change.I've seen teams:• Change a single sentence and break production behavior.• Improve one use case while degrading five others.• Fix one prompt and accidentally increase hallucinations.Prompt engineering isn't just about writing better prompts.It's about building prompts that are:✅ Testable✅ Repeatable✅ Versioned✅ MeasurableIf your prompts change but you have no regression suite…You're deploying blind.As AI applications mature, prompt testing will become as normal as unit testing.The teams that start today will have a significant advantage.How does your team validate prompt changes before they reach production?#AI #PromptEngineering #SoftwareTesting #QualityEngineering #LLM

Hi, I have completed Tosca certifications in the previous Org. I would like to get those transferred to my personal email id.Please let me know the process. I can share the previous company email Id and the certification name. Thank You

AI tools & productivity in a nutshell:Save lists → never openBookmark resources → never useSubscribe to newsletters → never read(Your “Saved for later” folder is basically a digital graveyard at this point.) Who actually improves? One strong source + a ruthless filter.Be honest… how big is your digital graveyard right now? 

Hi Team,I need your help transferring my Tricentis certifications from my old organization’s email ID to my new organization’s email ID ( Or my personal email ID). Could you please let me know the process and assist me with the transfer?Thank you.

Hi Tricentis Team, I will be changing the organizations and want to transfer my Tricentis Academy Certifications, Course completions, Badges and Tickets/case history.I tried the Academy transfer URL, but it redirects me to the Academy home page even after login. I also don’t yet have a Support Hub registration code from my new company admin.Could you please help transfer my certifications and learning history to my new account or advise the next steps?Kindly let me know if any other details required. ThanksSri Priya K