Unanswered questions

We have created a strange new definition of “AI expert.”Take a course.Learn the vocabulary.Get a certificate.Add “AI” to your title.And suddenly, you are qualified to advise CEOs on how to redesign workflows, restructure teams, manage change, rethink decision-making and transform how an organization operates.That should make us uncomfortable.Not because courses or certifications have no value.They do.But because knowing AI is not the same as knowing work.And knowing technology is not the same as having judgment. What is an AI exert? Let us discuss

Hi Tricentis Team, I have changed organizations and want to transfer my Tricentis Academy Certifications, Course completions, Badges.I tried the Academy transfer URL, but it redirects me to the Academy home page even after login. I also don’t yet have a Support Hub registration code from my new company admin.Could you please help transfer my certifications and learning history to my new account or advise the next steps?I have invested a lot of time in completing the courses and have 10+ certifications so it will be very helpful if those can be transferred. I have tried the steps myself but nothing is working.Kindly let me know if any other details required. ThanksArchit Narang

In my previous job, I completed several Tricentis Tosca courses using my old work email address. I recently started a new position and would like to have those certifications transferred and linked to my new work email address.Could you please assist me with migrating or transferring these certifications?The modules I have completed are: Tricentis Tosca Deep Dive − Automating API test cases Test Architect Level 1 Automation Engineer Level 1 Test Design Specialist Level 2 Test Design Specialist Level 1 Automation Specialist Level 1 Automation Specialist Level 2 Automation Specialist for SAP I can provide both my old and new company email addresses, as well as copies of my certificates/diplomas if needed.Thank you very much for your help!

In my previous job, I completed several Tricentis Tosca courses using my old work email address. I recently started a new position and would like to have those certifications transferred and linked to my new work email address.Could you please assist me with migrating or transferring these certifications?The modules I have completed are: Tricentis Tosca Deep Dive − Automating API test cases Test Architect Level 1 Automation Engineer Level 1 Test Design Specialist Level 2 Test Design Specialist Level 1 Automation Specialist Level 1 Automation Specialist Level 2 Automation Specialist for SAP I can provide both my old and new company email addresses, as well as copies of my certificates/diplomas if needed.Thank you very much for your help!

I currently have a Tricentis Academy account associated with my current employer's company email address. I will soon be leaving this organization and will lose access to that email address.I have earned Tosca AS1, AS2, TDS1, TDS2, sap automation  badges on my existing Tricentis Academy profile. I cannot find any option in my profile to add or change the email address.I would like to retain my existing Tricentis Academy profile, badges, achievements, and learning history under my personal email address so that I can continue to retain them independently when I change employers in the future.Could you please advise:1. Can my existing Tricentis Academy profile be associated with my personal email address while retaining all my existing badges and achievements?2. If I later join another organization that uses Tricentis, will I be able to continue using this same personal Academy profile without having to transfer my badges again?3. What is the correct process to make this change before my

Hi TeamI have completed the “AI Fundamentals (Generative AI for Testers)” course and successfully completed all 5 quizzes. However, even after submitting the results, I have not yet received the completion certificate either in my profile or in my registered email.Could you please check and help resolve this issue? 

I completed Tosca AS1, AS2, TDS1, and Data Integrity certifications approximately two years ago. These certifications no longer appear in my Academy profile, and the certificate links previously provided are no longer valid. Could you please verify whether these certifications are still associated with my account and restore or transfer them to my current Academy profile? I can provide my email address, it is unchanged, but it has been inactive for a few months.

Need to know the procedure to extract certifications that have been completed but is not visible in Tricentis Academy. 

Hey,I subscribed for the event today: “vr 21 aug, 16:00 - 17:30 (Midden-Europese zomertijd)How to study, pass ISTQB Exams, and apply knowledge in real work”. However, i don’ got any link of a zoom link or something simular to effectively join the event. I didn’t get any mail about the event. Is there a way i can still join?Thanks in advance!Kinde regards,Delphine

I’m currently experiencing several login-related problems and would like to know if others in the community are seeing anything similar.I had to reset the password for both the Support Hub and ShiftSync accounts. The password reset for ShiftSync was problematic and took several days to complete (see Support Ticket CS0498043). I am currently unable to log in to ShiftSync on a second device. I’m a bit concerned about what will happen if I get logged out of the one device that still works. There seems to be no way for a user to check or change the email address registered for a ShiftSync account (related discussion: Is there a problem with the login?). I’m also hitting an endless redirect loop between success.tricentis.com and support-hub.tricentis.com. Login to the Academy shows an endless loading wheel. Has anyone else run into similar issues recently?Thanks Martin

Hi community,I am using the Standard Module Check Webpage Accessibility (RunHtmlAccessibilityAnalysis) to scan multiple pages.When exporting the accessibility report JSON file, the summary block shows total numbers for Passed and Failed. However, under the screens list, only violations are listed for each page. The detailed rules that Passed or were Inapplicable are missing.For our audit evaluation, we need visibility into which specific Axe-Core rules passed on each page to determine our manual testing delta. Is there a way to force Tosca to include detailed passes and inapplicable rule arrays inside each screen object? If this is by design, what is the best practice in Tosca to retrieve the complete Axe-Core result object? Thanks in advance!

Which aproach do you prefer? * Anthropic to watermark all AI text (presumably to stop slop)* Google lets you turn off the visible watermark on AI-made images, videos, and music in Gemini and Flow. The funny thing is the end result is the same in both cases.Just because we either see or do not see the watermark is it still going to be there ( Invisible SynthID and C2PA provenance still stay behind for verification) So..can you see me? 

I'm a non-corporate user with a Tosca trial-license issue and I can't find a way to reach support.Background: I finished AS1 and AS2 and started the TDS1 course a few months ago, but when I wanted to continue today Tosca Commander could no longer load a valid license from the cloud license server.Attempt 1: I checked under https://support-hub.tricentis.com/open?id=training_license_request and it shows two training license requests with state ‘Deployed’ with the latest updated on "2026-05-14” and the [Request Cloud Training License]  button is greyed out with the tooltip “User already requested too many training license requests”. (There is no delete button or any other option either.)Attempt 2: So I sent an email. Got an email back saying "we have discontinued the option to open Academy cases (former: incidents) via e-mail. Please log into the Tricentis Support Hub and connect with the Virtual Agent to find a solution” Fine.Attempt 3: I go to the support hub, find the virtual agent and