Product Forum

I currently have a Tricentis Academy account associated with my current employer's company email address. I will soon be leaving this organization and will lose access to that email address.I have earned Tosca AS1, AS2, TDS1, TDS2, sap automation  badges on my existing Tricentis Academy profile. I cannot find any option in my profile to add or change the email address.I would like to retain my existing Tricentis Academy profile, badges, achievements, and learning history under my personal email address so that I can continue to retain them independently when I change employers in the future.Could you please advise:1. Can my existing Tricentis Academy profile be associated with my personal email address while retaining all my existing badges and achievements?2. If I later join another organization that uses Tricentis, will I be able to continue using this same personal Academy profile without having to transfer my badges again?3. What is the correct process to make this change before my

Hi Tricentis Team, I will be changing the organizations and want to transfer my Tricentis Academy Certifications, Course completions, Badges and Tickets/case history.I tried the Academy transfer URL, but it redirects me to the Academy home page even after login. I also don’t yet have a Support Hub registration code from my new company admin.Could you please help transfer my certifications and learning history to my new account or advise the next steps?Kindly let me know if any other details required. ThanksSri Priya K

One of our clients started using TOSCA, hence my employee wants me do to a certification from the tricentis academy. I read online that certifications are paid. I have been able to enroll for the certification path, but I cannot see the exam fees anywhere. I need it for the sponsorship from my employer. 

Hi Tricentis Team, I have changed organizations and want to transfer my Tricentis Academy Certifications, Course completions, Badges and Tickets/case history.I tried the Academy transfer URL, but it redirects me to the Academy home page even after login. I also don’t yet have a Support Hub registration code from my new company admin.Could you please help transfer my certifications and learning history to my new account or advise the next steps?Kindly let me know if any other details required. Thanks,Rahul Naik

Hi Tricentis Team, I have changed organizations and want to transfer my Tricentis Academy Certifications, Course completions, Badges and Tickets/case history.I tried the Academy transfer URL, but it redirects me to the Academy home page even after login. I also don’t yet have a Support Hub registration code from my new company admin.Could you please help transfer my certifications and learning history to my new account or advise the next steps?Kindly let me know if any other details required. ThanksNarasimha Ghanti

When i try to access Tricenis academy portal , it is saying your account is inactive. The Login mail which i used earlier, i don't have access to that mail id. My used mail [E-Mail address removed due to privacy] I don’t have access to this maill id now. So i am unable to reset the password .                                                                                                                                                                                                                                     Tried to raise a ticket by logging in with new account, then  i am not able to raise ticket as   agent  access not available due to some rights issue. No Mail id given for support. I have mailed to them -but got automated reply-raise support ticket . This way i am getting a loop doing nothing. Please help I have completed TOSCA AS1 and AS2 certification using that account. Now i am unable to access  those certificates and account. Kindly help me in this regard

Hello Team,I am currently doing training on Tricentis Tosca Deep Dive − Automating API test cases and when i follow the execrise and try to do it same on Tosca API scan getting issue as mentioned below:But if i put the same url in Chrom them i am getting the responseURL : https://webservice.toscacloud.com/training/swagger/docs/v1Please let me know what we can do. Thanks & Regards,Amit Kulkarni

Hi,I crated an account and able to access https://support-hub.tricentis.com/. and download tosca but unable to login https://academy.tricentis.com/learn in order to access courses. “Error - Sign in not possibleWrong credentials provided. Check them and try again.” is the error that is displayed when used my login credentials. Please guide. Thanks

As mentioned, what should i do to renew the expired training license?  I wish to renew the training license as I did not manage to complete the academy course before it expired. 

I tried to contact Tricentis Academy but i was told E-Mail doesn’t work any more:However, there is no “Create a Case” button.So how I’m I getting support now?

Hi, I am getting "Multiple Firefox windows are not supported at the moment"  when trying to run scratchbook in Exercise 11 of Tosca Academy Automation.  I have Tosca Chrome extension and Test Configuration Parameter set for Chrome as below:  Could anybody help me with that please?Thank you,Marcin

I am nit able to installed TDS server due to this access prevented. It is difficult to further to move and upgrade my skills in Test Data Service. Please Resolve This issue as soon as possible    Regards ,Imran khan

Why 2 of my certificates are not valid anymore (TDS2 and TA1)?What happened to them?

 I registered with my business email address a month ago and am now attempting to resume the course TDS1 (Test Design Specialist 1) . However, I encountered an error stating, "Security constraints prevent access to the requested page," and I'm unable to watch the training videos.

Anybody have the same situation when trying to login to Tricentis Academy?  Yesterday (27/11/2023) Academy works correctly.