I’m currently experiencing several login-related problems and would like to know if others in the community are seeing anything similar.I had to reset the password for both the Support Hub and ShiftSync accounts. The password reset for ShiftSync was problematic and took several days to complete (see Support Ticket CS0498043). I am currently unable to log in to ShiftSync on a second device. I’m a bit concerned about what will happen if I get logged out of the one device that still works. There seems to be no way for a user to check or change the email address registered for a ShiftSync account (related discussion: Is there a problem with the login?). I’m also hitting an endless redirect loop between success.tricentis.com and support-hub.tricentis.com. Login to the Academy shows an endless loading wheel. Has anyone else run into similar issues recently?Thanks Martin

Squadron Leader

Question

Login issues with ShiftSync / Support Hub – is anyone else affected?

I’m currently experiencing several login-related problems and would like to know if others in the community are seeing anything similar.

I had to reset the password for both the Support Hub and ShiftSync accounts.
The password reset for ShiftSync was problematic and took several days to complete (see Support Ticket CS0498043).
I am currently unable to log in to ShiftSync on a second device. I’m a bit concerned about what will happen if I get logged out of the one device that still works.
There seems to be no way for a user to check or change the email address registered for a ShiftSync account (related discussion: Is there a problem with the login?).
I’m also hitting an endless redirect loop between success.tricentis.com and support-hub.tricentis.com.
Login to the Academy shows an endless loading wheel.

Has anyone else run into similar issues recently?

Thanks Martin