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krischik
krischik
Squadron Leader
December 5, 2023
Solved

Is there a problem with the login?

  • December 5, 2023
  • 3 replies
  • 267 views

This should not happen as I use a password manager:

Yet it happened the 2nd time. Is there a problem with the login. Are there illegal characters for passwords (mine are all generated random strings)?

    Best answer by krischik

    Hi @krischik , let’s dig in to it. Indeed if you used the password manager with the same password you set for ShiftSync, it shouldn't be happening. Can you try again now? 

    I found the problem. It’s not the password. It’s the E-Mail. And you can’t change the E-Mail address. Which is really annoying. E-Mail addresses are not for live and I don’t understand that companies won’t let your change your E-Mail.

    3 replies

    Daria
    DariaCommunity Manager
    Head of Community
    December 5, 2023

    Hi @krischik , let’s dig in to it. Indeed if you used the password manager with the same password you set for ShiftSync, it shouldn't be happening. Can you try again now? 

    Quality Beyond Testing
      krischik
      krischikAuthorAnswer
      Squadron Leader
      December 5, 2023

      Hi @krischik , let’s dig in to it. Indeed if you used the password manager with the same password you set for ShiftSync, it shouldn't be happening. Can you try again now? 

      I found the problem. It’s not the password. It’s the E-Mail. And you can’t change the E-Mail address. Which is really annoying. E-Mail addresses are not for live and I don’t understand that companies won’t let your change your E-Mail.

      Daria
      DariaCommunity Manager
      Head of Community
      December 5, 2023

      @krischik  we hear you, this would have been really inconvenient if email was set in stone. Please pm me a new email you would like to have associated with your account and I will adjust your profile 😊

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