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Obtain Tosca License issue

  • November 11, 2025
  • 3 replies
  • 43 views

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Hi Team,

Try to request your help to check my license issue, I already got below mail for the license request but the link cannot work once click will show error ‘Docs.tricentis.com reject to connect’ , can anyone tell me what’s the correct setup for the web browers or what should I do?  I already set the security of browser as ‘lowest’. thanks so much. 

 

Best answer by Mustafa

Hi ​@xiu.jie.zhang 

Please submit a ticket to the Tricentis Supporthub here: https://support-hub.tricentis.com/open?id=tsm_contact

3 replies

Mustafa
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  • Technical Community Manager
  • Answer
  • November 11, 2025

Hi ​@xiu.jie.zhang 

Please submit a ticket to the Tricentis Supporthub here: https://support-hub.tricentis.com/open?id=tsm_contact


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  • Author
  • Space Cadet
  • November 12, 2025

Hi Mustafa,

 Thanks for your response. From my end if submit ticket I have to link my account with the ‘Registration Code’ first, but I don’t have it due to I’m just a learner, could you share any other path to solve issue if possible? Thanks.


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  • Author
  • Space Cadet
  • November 19, 2025

Hi all, issue solved, I ignored the link open and just set in Tosca commandar platform, actually it’s already succeed as long as I got the mail and no need to open to verify it. thanks.