We’re excited to share a major milestone with the ShiftSync community:
Forrester® Consulting has just released its Total Economic Impact™ (TEI) study on SAP Application Testing Solutions by Tricentis—and the results are a powerful validation of the value we’re delivering to enterprises worldwide.
Why This Matters
This independent study, commissioned by SAP and Tricentis, quantifies the real-world business impact of adopting Tricentis’ SAP application testing solutions. The findings are clear: organizations using Tricentis achieved a remarkable 403% return on investment (ROI) and a net present value (NPV) of $9 million over three years—with payback in less than six months. These results reinforce Tricentis’ leadership in both innovation and tangible business outcomes. Forrester interviewed decision-makers from global enterprises across industries who have implemented SAP application testing solutions by Tricentis.
The study also highlights several benefits that, while not directly quantified, are making a real difference for customers:
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AI-powered features like Vision AI and self-healing automation reduce test maintenance, prevent false positives, and keep test suites stable.
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Increased sales and improved end-customer experience. Faster, more reliable applications mean sales teams can close deals quicker, and customers enjoy a smoother experience.
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Enhanced tester satisfaction. Automation frees testers from repetitive tasks, allowing them to focus on higher-value work and boost morale.
What This Means for Quality Engineering
The shift toward intelligent, automated testing is about more than just speed—it’s about empowering organizations to innovate confidently, reduce risk, and maximize the value of their SAP investments. As the bar for quality rises, those who embrace AI-driven testing will be best positioned to lead in their industries.
As one customer put it:
“Our specific annual rate of return has been close to 19:1. We’re spending $1.6 million a year and achieving $30 million in annual savings.”
— Senior test manager, CPG
Learn More
Want to dive deeper into the numbers, methodology, and customer stories behind these results?
We’d love to hear from the ShiftSync community:
How are you measuring the impact of test automation in your organization? What challenges and opportunities are you seeing as you modernize your SAP landscape? Share your thoughts in the comments below!