Unable to access my Tricentis account – MFA reset required

Unable to access my Tricentis account – MFA reset required

Hi Tricentis team,

I need help recovering access to my Tricentis account.

I previously configured MFA using an authenticator application, but I no longer have access to the authenticator where my Tricentis MFA token was configured.

When I try to log in, I am only presented with the 6-digit verification code screen. There is no alternative authentication method or MFA recovery/reset option.

I also cannot create a Support Hub ticket because the Support Hub itself requires me to complete the same MFA verification.

Could a Tricentis Community Manager or Support representative please help me reset the MFA configuration on my account?

I still have access to the email address associated with the account and can provide information to verify ownership.

Thank you.