Crewman

Question

Unable to find and download certificates for completed courses TOSCA AS1 and As2

Forum|Forum|7 months ago
December 22, 2025
4 replies
433 views

Hi Team,

Recently completed courses is transferred to new mail id. But for completed courses AS1 and AS2 , completion certificates are not available which was earlier available.

Also at course level i can see course being completed, But module level entire course is showing as not completed.

I tried to connect to support , but getting permission related issue.

Kindly help in this regard.

D

Dinesh_Gujarathi

Specialist

Hello @chandra mohan kumar ,

If you’re having an account in https://support-hub.tricentis.com/ portal. You can raise a new case and Tricentis support Team can help.

C

chandra mohan kumarAuthor

Crewman

HI @Dinesh

while trying to connect to support , i am getting following message : “ You do not have the necessary rights to start this chat. Make sure that your account is linked to your company account: Learn more.
Please note that restrictions specific to your organization may still apply!”

P

pravina

Apprentice

HI @Dinesh

while trying to connect to support , i am getting following message : “ You do not have the necessary rights to start this chat. Make sure that your account is linked to your company account: Learn more.
Please note that restrictions specific to your organization may still apply!”

@chandra mohan kumar facing same issues as you described...is it sorted for you ?

PolinaKr

Community Manager

Hi! Please check this source for answers > https://support-hub.tricentis.com/open?id=kb_article_view&sysparm_article=KB0019371&sys_kb_id=5c0621333b527ad0bef83fc5e4e45aef&spa=1

And may the quality be with you

Unable to find and download certificates for completed courses TOSCA AS1 and As2

4 replies

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