Hi everyone,
I’m looking to understand how customer service automation tools can be effectively integrated into quality engineering and testing workflows. Specifically, I’m interested in solutions that can streamline support processes, handle routine inquiries, and free up teams to focus on higher-value tasks, all without compromising service quality.
Has anyone here implemented such tools in a QA or testing environment? I’d love to hear about your experiences, lessons learned, and any best practices you’ve found for balancing automation with human oversight.
