Solved

Is there a problem with the login?

  • 5 December 2023
  • 3 replies
  • 48 views
krischik
Userlevel 2
Badge +2

This should not happen as I use a password manager:

Yet it happened the 2nd time. Is there a problem with the login. Are there illegal characters for passwords (mine are all generated random strings)?

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Best answer by krischik 5 December 2023, 13:06

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3 replies

Daria
Userlevel 5
Badge +2

Hi @krischik , let’s dig in to it. Indeed if you used the password manager with the same password you set for ShiftSync, it shouldn't be happening. Can you try again now? 

Quality Beyond Testing
krischik
Userlevel 2
Badge +2

Hi @krischik , let’s dig in to it. Indeed if you used the password manager with the same password you set for ShiftSync, it shouldn't be happening. Can you try again now? 

I found the problem. It’s not the password. It’s the E-Mail. And you can’t change the E-Mail address. Which is really annoying. E-Mail addresses are not for live and I don’t understand that companies won’t let your change your E-Mail.

Daria
Userlevel 5
Badge +2

@krischik  we hear you, this would have been really inconvenient if email was set in stone. Please pm me a new email you would like to have associated with your account and I will adjust your profile 😊

Quality Beyond Testing

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