It sparked various questions about the process behind what to do with critical production bugs. I’m curious to know:

What steps do you take when you discover a critical bug in production?

Who owns what and who does what?

Who is kept in the loop?

What announcements are made?

What official documentation supports the process?

What’s your experience contributing to disaster recovery processes and documents?

What did you learn from the critical bug in production? What did you do differently for the next one? (if indeed there was “a next one”)