TTM foe Jira not working - "unexpectedly closed the connection error"

Eli wrote:

Hi, 

 

When I try to get to ant TTM data from all places - within the issue, test pad etc., I get the attached error “unexpectedly closed the connection error".

I've seen this a few days ago and now now again. I can’t use the app

 

 

Can anyone assist?

Eli

Hi Eli,

The "unexpectedly closed the connection" error in TTM for Jira typically indicates connectivity or authentication issues. Here are some troubleshooting steps:

1. Connectivity Checks

- Verify your internet connection is stable

- Ensure Jira server is accessible

- Check firewall/network settings blocking the connection

2. TTM Configuration

- Restart the TTM application

- Re-authenticate your Jira credentials

- Verify Jira plugin/integration settings

3. Diagnostic Actions

- Clear TTM application cache

- Update to the latest TTM version

- Temporarily disable antivirus/security software

Recommendation: Contact Tricentis support with:

- Exact error message screenshot

- TTM and Jira version details

- Network configuration info

Hope this helps resolve your connection issue.

Regards,

Ramanan