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DEX_Service didn't check in.

  • 7 July 2023
  • 4 replies
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Userlevel 7
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  • Community Manager
  • 101 replies

 

The DEX_Service checked a folder out, presumably to write the results, but didn't check the folder in again.

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What to do? 

 

 

[Originally asked and solved on Support Hub]

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Best answer by Community Administrator 7 July 2023, 16:24

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I've seen this happen before when someone had changed (and checked in) the contents of an execution list after it had been sent to DEx for execution, and before the execution finished. If you check the Dex/AOS logs on the server you should find some details of what the problem was.

You should be able to revoke the checkout: https://documentation.tricentis.com/tosca/1600/en/content/tosca_commander/checkin_and_checkout.htm

If you do this then the server won't be able to check in the results, but it's likely they will be lost anyway due to whatever problem caused the stuck checkout in the first place.

Userlevel 7
Badge +2

I've seen this happen before when someone had changed (and checked in) the contents of an execution list after it had been sent to DEx for execution, and before the execution finished. If you check the Dex/AOS logs on the server you should find some details of what the problem was.

You should be able to revoke the checkout: https://documentation.tricentis.com/tosca/1600/en/content/tosca_commander/checkin_and_checkout.htm

If you do this then the server won't be able to check in the results, but it's likely they will be lost anyway due to whatever problem caused the stuck checkout in the first place.

when someone had changed (and checked in) the contents of an execution list after it had been sent to DEx for execution, and before the execution finished.

Which can happen all the time as soon as you have a team with more then one.

you should be able to revoke the checkout

But that needs an Admin user. Luckily the problem eventually fixed itself by restarting the test event.

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What type of DEX setup(Legacy or AOS) and Tosca version are you using? 

Userlevel 7
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What type of DEX setup(Legacy or AOS) and Tosca version are you using? 

Version 15.2.5.1404. DEX setup I don't know. The System administrators set the DEX-Agents up. Don't think it's legacy but how can I check to be sure?

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